Shipping policy
When will I receive my order?
Orders are processed in the order in which they are received. Processing orders could take up to three weeks before shipping. Once shipped domestic (USA) shipping is estimated 1-7 business day by USPS and international shipping via USPS could take up tp three weeks to arrive.
Shipping Info
Once we drop your package off at USPS its delivery speed is out of our control.
We are more than happy to help you locate your tracking number and assist you with the shipping process but keep in mind that USPS is a separate entity from Sugar Pop Fizz. You can contact us via email: sugarpopfizz@gmail.com
If your order was returned to us you will be responsible for return shipping and we are unable to refund any shipping costs.
Please contact USPS if you fear your package is lost in the mail. It is not Sugar Pop Fizz's responsibility to contact USPS about a lost or missing package.
International Shipping
We do provide international shipping services to Australia & Canada. Please respect that we cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.
We also ask that international customers are patient when it comes to the arrival of their goods. It can take up to a month to receive your package from the United States if it's being shipped abroad.
Regarding USPS custom numbers: It is normal for international packages to appear to have stopped being tracked on the customs number when they leave the United States. This is due to the fact that once the package leaves the United States it gets transferred to your local postal service and is no longer being tracked by USPS.